Service Excellence Lead
6 days ago
Torani is a leading company in the industry, and we're seeking an exceptional Service Excellence Lead to elevate our customer service capabilities. With a strong focus on building cross-functional relationships and simplifying workflows, this role is ideal for a difference-maker who can drive growth and excellence.
We're looking for a talented individual with a proven track record in customer service leadership. As a Service Excellence Lead, you will lead our Customer Service Team to ensure consistent delivery of exceptional customer satisfaction and efficient, high-quality service. You will collaborate to develop strategies focused on improving service quality, streamlining operations, and creating scalability.
Key Responsibilities:
- Lead the Customer Service Team to deliver exceptional customer satisfaction and efficient service
- Develop strategies to improve service quality, streamline operations, and create scalability
- Collaborate with cross-functional partners to align sales and delivery goals
- Provide expertise in enhancing service levels and implementing account management best practices
Requirements:
- Associate's degree in business administration or related field (or equivalent experience)
- Minimum of 3-5 years in a customer service role, with at least 2 years in a managerial position
- Excellent verbal/written communication and interpersonal skills
- Proficiency in customer service software, CRM systems, and Microsoft Office suite
- Ability to identify, report, and analyze KPIs from Oracle and/or CRM applications
The estimated salary for this role is $123,000 - $140,000 per year.
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