Operations Excellence Lead

3 days ago


San Francisco, California, United States Coveo Full time

Coveo is seeking an exceptional Operations Excellence Lead to drive revenue operations excellence and contribute to our ambitious journey. This role requires a unique blend of business acumen, technical skills, and analytical expertise.

About the Role

The successful candidate will be responsible for developing comprehensive reporting and dashboards to track key revenue metrics (ARR, MRR, churn, CAC) and providing actionable insights for leadership. They will also collaborate with leadership across Sales, Account Management, Business Development, Alliances, and Marketing to ensure cross-departmental alignment and lead-to-close efficiency.

Responsibilities
  • Develop comprehensive reporting and dashboards to track key revenue metrics (ARR, MRR, churn, CAC) and provide actionable insights for leadership.
  • Collaborate with IT and CRM administrators to enhance the sales tech stack (Salesforce, ZoomInfo, Outreach) and resolve issues.
About You

We are looking for a highly skilled and experienced individual with 4+ years of experience in Revenue Operations, Sales Operations, Finance, or a related analytical role within the SaaS industry. The ideal candidate will have strong understanding of lead-to-close processes (including MQL, SAL, SQL, and Win/Loss stages), SaaS metrics (e.g., ARR, MRR, churn, LTV, CAC) and how these metrics interconnect.

What We Offer

In addition to a competitive salary ($120,000 per year), we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and a generous PTO policy.



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