Automotive Service Team Lead

3 weeks ago


San Leandro, California, United States Midas FREMONT 1783 Full time
Job Overview

Midas Fremont 1783 is seeking an experienced automotive service professional to lead our service department. As a SERVICE DEPARTMENT OPERATIONS MANAGER, you will be responsible for overseeing the day-to-day operations of the service department, including managing technicians, coordinating repairs, and providing exceptional customer service.

Responsibilities
  • Customer Service: Deliver exceptional customer service by listening and consulting with customers, following up on services requested, estimated completion times, and communicating repair status.
  • Tech Management: Oversee and direct all automotive and general service technicians in the operation of the shop, ensuring efficient workflow and high-quality repairs.
  • Operations: Manage complete vehicle inspections, create comprehensive recommendations, build computerized repair orders, source parts, and oversee technicians' inspections, diagnosing, and repairing domestic, European, and Asian cars and light trucks.
Qualifications
  • A minimum of 3 years of store or service Writer experience.
  • General automotive knowledge.
  • Excellent customer service disposition.
  • Good communication skills.
  • Leadership ability.
  • Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
  • Valid drivers license.

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and qualifications. Midas offers competitive benefits, including medical, dental, and vision insurance, 401(k) plan, and paid time off.



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