Service Delivery Lead
5 days ago
Torani is a company that values exceptional customer service and is committed to providing a positive and inclusive work environment. We are seeking a highly skilled Customer Service Manager to join our team and contribute to our continued growth.
Job DescriptionThe ideal candidate will possess excellent leadership skills, with a strong understanding of our demand plan inputs and ability to collaborate with cross-functional partners to ensure alignment of our sales and delivery goals. You will provide expertise in enhancing service levels and implementing account management best practices, while serving as a key liaison between customers and the organization.
Key Responsibilities- Foster open communication among team members, recognizing achievements and creating an environment where every team member feels valued.
- Possess an in-depth understanding of system inputs and outputs, enabling you to identify opportunities for expanding our system capabilities.
- Guide us to new levels of service capability, mapping current workflows, pinpointing bottlenecks, and redesigning processes to enhance efficiency and scalability.
- Drive the elevation of our service capabilities by analyzing complex customer issues, identifying root causes, and implementing solutions that enhance efficiency and customer satisfaction.
- Associate's degree in business administration, Communication or related field (or equivalent experience).
- Minimum of 3-5 years in a customer service role, with at least 2 years in a managerial position.
- Excellent verbal/written communication and interpersonal skills.
- Proficiency in customer service software, CRM systems, and Microsoft Office suite.
- Ability to identify, report, and analyze on KPIs from Oracle and/or CRM applications.
- Effective coaching, mentoring, leadership, and team-building skills.
The salary range for this position is $123,000 - $140,000 per annum, reflecting the company's commitment to attracting and retaining top talent.
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