Current jobs related to CMG Call Center Team Lead - Springfield, Illinois - CoxHealth

  • CMG Office Supervisor Lead

    2 weeks ago

    Springfield, Illinois, United States CoxHealth Full time

    OverviewCoxHealth is seeking a highly skilled and experienced CMG Office Supervisor to lead and manage the day-to-day operations of an ambulatory clinic. The successful candidate will be responsible for ensuring the overall job performance of the team and coordinating all job-related activities to ensure the success of each team member.Key...

  • CMG Office Supervisor

    4 weeks ago

    Springfield, Illinois, United States CoxHealth Full time

    OverviewCoxHealth is seeking a highly skilled and experienced CMG Office Supervisor to lead and manage the day-to-day operations of an ambulatory clinic. As a key member of our team, you will be responsible for ensuring the overall job performance of the team and coordinating all job-related activities to ensure the success of each team member.Key...

  • Bilingual Call Center Representative

    2 weeks ago

    Springfield, Illinois, United States The Midtown Group Full time

    We are seeking a highly skilled and bilingual Call Center Representative to join our team at The Midtown Group. As a remote customer service agent, you will serve as a direct point of contact for individuals registering for federal assistance.Responsibilities include responding to inbound and outbound calls, collecting and providing accurate data entry, and...

  • Orthopedic Center of Illinois Customer Service Representative

    2 weeks ago

    Springfield, Illinois, United States Orthopedic Center of Illinois Full time

    Customer Service Representative OpportunityWe are seeking a motivated and energetic Customer Service Representative to join our team at the Orthopedic Center of Illinois. As a key member of our Call Center team, you will be responsible for providing outstanding customer service to our patients and families.Key Responsibilities:Answer all inbound phone calls...

  • EVS Team Lead

    2 weeks ago

    Springfield, Illinois, United States CoxHealth Full time

    Work with a PurposeCoxHealth is a leading healthcare provider, and we're seeking a skilled Lead EVS Technician to join our team.BenefitsWe offer a comprehensive benefits package, including medical, vision, and dental coverage, as well as employer-provided mental health services and retirement plans.Enjoy tuition discounts and reimbursement for continuing...

  • Travel Nurse RN Lead

    2 weeks ago

    Springfield, Illinois, United States Lead Health Full time

    We are seeking a skilled Psych Registered Nurse (RN) to join our team at Lead Health. As a Travel Nurse, you will have the opportunity to make a positive impact on patient care while enjoying a high-paying and flexible lifestyle with low stress and full benefits.This position offers a unique chance to work with a dynamic team and make a difference in the...

  • Maintenance Team Lead

    2 weeks ago

    Springfield, Illinois, United States Adecco Full time

    **About the Role**Adecco is seeking a skilled Maintenance Supervisor to oversee the maintenance team at a leading F500 company in central MA. The ideal candidate will have a strong background in electro-technology and experience in a manufacturing environment.**Key Responsibilities**Supervise and train hourly employees to ensure the smooth operation of...

  • Data Center Site Lead

    4 weeks ago

    Springfield, Illinois, United States General Dynamics Full time

    Data Center Site Lead Job DescriptionAs a Data Center Site Lead, you will provide critical support in data center planning, management, and execution. You will represent the site for all Data Center Management functions and activities, generating and enforcing enterprise directives, processes, and procedures. Your expertise will ensure the efficient...

  • Security Operations Center Lead

    3 weeks ago

    Springfield, Illinois, United States System One Full time

    Job Title: Security Operations Center LeadSystem One is seeking a highly skilled Security Operations Center Lead to join our team. As a key member of our cybersecurity team, you will be responsible for overseeing the daily operations of our Security Operations Center (SOC).Key Responsibilities:Execute core duties as a SOC Analyst, including monitoring and...

  • Operations Lead

    2 weeks ago

    Springfield, Illinois, United States Springfield Clinic Full time

    Job SummaryThe Operations Lead is a key member of the Springfield Clinic team, responsible for overseeing the daily operations of the Patient Concierge, PAS, and Call Center teams. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced medical office environment.Key ResponsibilitiesTrain,...

  • RN - Team Lead

    1 week ago

    Springfield, Illinois, United States Adelphi Medical Staffing Full time

    Job Summary:Adelphi Medical Staffing is seeking a skilled Registered Nurse to fill a leadership role in our healthcare team. As a Nurse Supervisor, you will be responsible for guiding and mentoring nursing staff, ensuring the delivery of high-quality patient care, and maintaining a safe and efficient work environment.Key Responsibilities:Lead and guide...

  • Cardiologist Opportunity at CoxHealth Medical Center South

    2 weeks ago

    Springfield, Illinois, United States CoxHealth Medical Center South - Springfield Full time

    Cardiology Opportunity at CoxHealth Medical Center SouthCoxHealth Medical Center South in Springfield, MO is seeking a skilled Non-Invasive Cardiologist to lead our Heart Failure Program. As a member of our cardiology team, you will have the opportunity to work with a growing group of experienced physicians and advanced practice providers.The ideal candidate...

  • Operations Lead

    2 weeks ago

    Springfield, Illinois, United States Springfield Clinic Full time

    Job SummaryThe Operations Lead is a key member of the Springfield Clinic team, responsible for overseeing the daily operations of the front-end department. This includes managing the Patient Concierge, PAS, and Call Center staff, ensuring efficient workflow, and providing excellent customer service.Key ResponsibilitiesManage and coordinate the work of the...

  • Respiratory Team Lead Position

    1 week ago

    Springfield, Illinois, United States Trinity Health Full time

    Job Summary:As a Respiratory Team Lead at Trinity Health, you will play a crucial role in leading our Respiratory team at Mercy Medical Center. This position requires a strong clinical background, excellent leadership skills, and the ability to supervise staff Respiratory Therapists. Key Responsibilities:• Clinical and general supervision of respiratory...

  • Cyber Security Operations Center Shift Lead

    1 week ago

    Springfield, Illinois, United States General Dynamics Information Technology Full time

    Job Title: Cyber Security Operations Center Shift LeadJob Summary:We are seeking a highly skilled Cyber Security Operations Center Shift Lead to join our team at General Dynamics Information Technology. As a Cyber Security Operations Center Shift Lead, you will be responsible for leading a team of analysts in the detection, analysis, and response to cyber...

  • Data Analytics Team Lead

    2 weeks ago

    Springfield, Illinois, United States CoxHealth Full time

    About the RoleCoxHealth is seeking a highly skilled Data Analytics Supervisor to join our team. As a key member of our data analytics team, you will be responsible for overseeing a small team of data analysts, ensuring the accuracy and effectiveness of data analysis and reporting.Key ResponsibilitiesLead a team of data analysts in conducting data analysis...

  • Operations Lead

    1 month ago

    Springfield, Illinois, United States Springfield Clinic Full time

    Job SummaryWe are seeking a highly skilled and experienced Operations Lead to join our team at Springfield Clinic. As a key member of our operations team, you will be responsible for overseeing the daily activities of our Patient Concierge, PAS, and Call Center staff. This is a challenging and rewarding role that requires strong leadership, communication,...

  • Operations Lead

    2 weeks ago

    Springfield, Illinois, United States Springfield Clinic Full time

    Job SummaryThe Operations Lead is a critical role at Springfield Clinic, responsible for overseeing the daily operations of the Patient Concierge, PAS, and Call Center teams. This position requires a strong leader who can train, support, and develop team members, while also ensuring the smooth operation of front-end operations and revenue cycle...

  • Financial Services Representative

    2 weeks ago

    Springfield, Illinois, United States CoxHealth Full time

    About the RoleCoxHealth is seeking a skilled Financial Advisor to join our team. As a Financial Advisor, you will be responsible for answering questions about billing information and establishing estimates for patients who have a scheduled medical service or procedure.Key ResponsibilitiesWork with patients to establish payment schedules and discuss financial...

  • Patient Access Team Lead

    2 weeks ago

    Springfield, Illinois, United States CoxHealth Full time

    Unlock Your Potential in a Dynamic Healthcare EnvironmentCoxHealth is seeking a highly skilled and motivated Patient Access Team Lead to join our team. As a key support resource, you will provide extensive knowledge of duties and job functions for the Patient Access Services team, serving as a vital link between staff and management.Key...

CMG Call Center Team Lead

2 months ago

Springfield, Illinois, United States CoxHealth Full time

Job Summary:

The CMG Call Center Supervisor at CoxHealth leads a centralized team of inbound and/or outbound phone call agents. The supervisor works to ensure the overall job performance of the team and coordinates all job-related activities to ensure the agents are equipped to handle customer inquiries and resolve issues efficiently.

Key Responsibilities:

  • Manage and motivate a team of customer service representatives to achieve high levels of customer satisfaction and productivity.
  • Develop and implement effective training programs to enhance the skills and knowledge of team members.
  • Monitor and analyze customer feedback and metrics to identify areas for improvement and implement changes as needed.
  • Collaborate with other departments to ensure seamless communication and coordination of customer service efforts.
  • Stay up-to-date with industry trends and best practices to continuously improve customer service processes and procedures.

Requirements:

  • Proven experience in customer service or call center management.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Flexibility to adapt to changing priorities and deadlines.