Operations Lead

2 weeks ago


Springfield, Illinois, United States Springfield Clinic Full time
Job Summary

We are seeking a highly skilled and experienced Operations Lead to join our team at Springfield Clinic. As a key member of our operations team, you will be responsible for overseeing the daily activities of our Patient Concierge, PAS, and Call Center staff. This is a challenging and rewarding role that requires strong leadership, communication, and problem-solving skills.

Key Responsibilities
  • Lead and manage the Patient Concierge, PAS, and Call Center teams to ensure excellent customer service and efficient operations.
  • Develop and implement processes to improve workflow efficiency, productivity, and quality.
  • Collaborate with the Operations Manager to identify and prioritize projects, and provide input on performance appraisals.
  • Provide training and support to staff on new processes, software, and technologies.
  • Monitor and analyze metrics to identify areas for improvement and develop strategies to address them.
  • Ensure compliance with all relevant policies, procedures, and regulations.
  • Perform other duties as assigned by the Operations Manager.
Requirements
  • 2+ years of experience in a leadership or supervisory role in a medical office or customer service environment.
  • Strong knowledge of customer service principles and practices.
  • Excellent communication, problem-solving, and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required; associate's degree or higher preferred.
Working Environment

This is a full-time position that requires working in a medical office environment. The successful candidate will be required to have their own transportation and be able to work a flexible schedule as needed.

PHI/Privacy Level

HIPAA1


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