Help Desk Support Coordinator

2 weeks ago


Lompoc, California, United States Range Generation Next LLC Full time
Job Summary

We are seeking a highly skilled and motivated Help Desk Support Coordinator to join our team at Range Generation Next LLC. As a Help Desk Support Coordinator, you will be responsible for providing technical support and assistance to our employees and customers.

Key Responsibilities
  • Respond to user inquiries and provide technical support via phone, email, and other communication methods.
  • Enter, assign, and track service requests in our online work-order system.
  • Provide technical advice and assistance to users to resolve hardware and software issues.
  • Escalate complex issues to senior technical staff for further assistance.
  • Document problem tickets and maintain accurate records.
  • Collaborate with senior help desk coordinators and other IT staff to acquire additional technical knowledge.
  • Establish priorities on help desk tickets based on established guidelines and procedures.
  • Communicate ticket information to users as necessary.
Requirements
  • Associate's degree in computer science, computer information systems, or related field.
  • Two or more years of experience in information technology.
  • At least one year of experience in help desk or operations functions.
  • Experience in troubleshooting PC software and hardware.
  • Knowledge of computer systems and related peripheral equipment.
  • Proficiency in Microsoft Office Suite and other software applications.
Preferred Qualifications
  • A+, Net+, or Security+ certification.
  • Ability to stand, walk, stoop, kneel, crouch, and squat to resolve system issues.
  • Ability to lift, push, and pull up to 50 pounds.
  • Flexibility to work occasional non-duty hours or on weekends to support specific project or mission requirements.
  • Ability to obtain and maintain a DoD Secret Security Clearance.
Benefits

Range Generation Next LLC offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance, as well as a retirement savings plan with a company match. We also offer flexible scheduling, access to on-base fitness centers and recreational facilities, and more.

This position's pay rate is subject to the current wage determination under the Service Contract Act (SCA). The hourly rate for this position starts at $23.00.



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