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Client Support Specialist
2 months ago
Position Title: Customer Service Representative
Location: Vandenberg SFB, CA
Travel Requirements: N/A
Key Responsibilities:
- Provide exceptional customer service to both in-person visitors and telephone inquiries.
- Deliver accurate information and referral services tailored to the unique needs of each client.
- Facilitate the enrollment process for military personnel, civilian staff, retirees, and their families in relevant programs.
- Coordinate and schedule appointments for customers with the appropriate staff members.
- Assist clients in sending approved documents via fax.
Required Qualifications:
- Proficient in using software applications such as Microsoft Word, Excel, PowerPoint, Internet, and Outlook for data entry and management.
Educational Background and Experience:
- A high school diploma or equivalent is mandatory.
- A minimum of two years of experience in a customer service role is essential.
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