Retail Service Representative II-Los Angeles

1 day ago


Torrance, California, United States Andersen Full time
Job Summary

We are seeking a highly skilled Retail Service Representative to join our team at Andersen Corporation in Torrance, CA. As a Retail Service Representative, you will be responsible for providing exceptional customer service to delivery partners and customers, primarily through phone and email interactions.

Key Responsibilities
  • Perform data entry and administrative tasks related to sales and service at Renewal by Andersen.
  • Handle customer de-escalations with professionalism and empathy.
  • Search records and files for specific data.
  • Work under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application.
  • Maintain a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs.
Qualifications
  • High School diploma or equivalent.
  • Minimum of 2-years customer service experience.
  • Proven experience in customer de-escalation.
  • Excellent communication skills, both verbal and written.
  • Ability to multi-task effectively.
  • Solid knowledge of word processing software.
  • Ability to develop and establish good interpersonal relationships.
  • Demonstrates ability to work and contribute in a team environment.
  • Flexibility & positive outlook.
  • Detail oriented with strong phone etiquette.
Culture and Benefits

At Andersen Corporation, we value our employees and strive to create a positive work environment. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. We also provide opportunities for professional development and tuition reimbursement.

We are an equal opportunity employer and welcome applications from diverse candidates. Compensation is a range $20-$29 per hour, based on several factors including work experience, education, geographic location, certifications, etc.



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