Retail Service Representative II-Los Angeles
1 day ago
We are seeking a highly skilled Retail Service Representative to join our team at Andersen Corporation in Torrance, CA. As a Retail Service Representative, you will be responsible for providing exceptional customer service to delivery partners and customers, primarily through phone and email interactions.
Key Responsibilities- Perform data entry and administrative tasks related to sales and service at Renewal by Andersen.
- Handle customer de-escalations with professionalism and empathy.
- Search records and files for specific data.
- Work under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application.
- Maintain a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs.
- High School diploma or equivalent.
- Minimum of 2-years customer service experience.
- Proven experience in customer de-escalation.
- Excellent communication skills, both verbal and written.
- Ability to multi-task effectively.
- Solid knowledge of word processing software.
- Ability to develop and establish good interpersonal relationships.
- Demonstrates ability to work and contribute in a team environment.
- Flexibility & positive outlook.
- Detail oriented with strong phone etiquette.
At Andersen Corporation, we value our employees and strive to create a positive work environment. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. We also provide opportunities for professional development and tuition reimbursement.
We are an equal opportunity employer and welcome applications from diverse candidates. Compensation is a range $20-$29 per hour, based on several factors including work experience, education, geographic location, certifications, etc.
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