Senior Retail Operations Manager

2 weeks ago

Northville, Michigan, United States Verizon Full time
Job Overview

Join Verizon, a global leader in technology and communication services, dedicated to transforming connectivity worldwide. We are a human network that operates behind the scenes, driven by purpose and a commitment to making a positive impact in our communities.

Key Responsibilities:

As a Senior Retail Operations Manager, you will hold significant accountability for all aspects of retail store operations. Your role will involve guiding the daily activities of the entire store team while effectively communicating and executing the company's vision. Your focus will be on achieving high-performance results in a dynamic sales environment, prioritizing both customer satisfaction and employee engagement.

  • Cultivating, training, and mentoring your sales team to enhance performance.
  • Delivering continuous sales training and support to help your team surpass sales, retention, quality, and service targets.
  • Collaborating on sales strategy development to ensure our offerings are prominently displayed in the store.
  • Creating and implementing effective sales tools and initiatives.
  • Overseeing store performance through retail inventory compliance.
  • Participating in business operations, including budgeting, forecasting, and analyzing sales data.
Qualifications:

You excel in a sales-driven environment and are passionate about energizing and developing your team. You set ambitious goals and possess the ability to inspire others to achieve them. Your adaptability and strong interpersonal skills enable you to connect with diverse individuals, ensuring they can perform at their best. Success for you is measured by your team's achievements.

Required Skills:

  • A Bachelor's degree or equivalent work experience.
  • A minimum of six years of relevant professional experience.
  • Flexibility to work varied hours, including evenings and weekends.
  • Experience managing in a commission-based sales setting.

Preferred Skills:

  • A proven history of meeting challenging sales objectives, both individually and as a team.
  • Ability to balance multiple priorities in a complex environment.
  • Experience in setting goals, assessing performance, and fostering a high-performing team.

At Verizon, we are proud to be an equal opportunity employer, celebrating the diversity of our workforce. We are committed to creating an inclusive environment that values authenticity and fosters a sense of belonging for all employees.

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