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Operational Efficiency Specialist

2 months ago

Lansing, Michigan, United States Global Pharma Tek Full time

Job Title: Business Process Analyst

Location: Global

Duration: Several Months

Overview:

This role involves collaborating with the Michigan Customer of Corrections to assess and enhance business processes related to the implementation of a new enterprise software solution, replacing outdated systems, with a focus on integration, interfaces, and data migration.

Key Responsibilities:

  • Review, analyze, and evaluate functional and user requirements
  • Conduct software testing and collaborate with quality assurance teams
  • Coordinate test plans with third-party vendors and agency staff
  • Support subject matter experts and project members with documentation
  • Facilitate communication between technical and business groups
  • Develop and maintain task tracking systems
  • Potential for extension beyond initial term

Additional Responsibilities:

  • Assess and evaluate business systems and user needs
  • Facilitate user meetings for requirements elicitation
  • Create detailed descriptions of user needs and business functions
  • Review and prepare project templates
  • Proofread documents for accuracy
  • Assist in user reporting tools deployment
  • Provide knowledge transfer
  • Manage automated systems development or modification

Requirements:

  • Excellent verbal and written communication skills
  • Proficiency in developing business and functional requirements
  • Experience in software testing and evaluation
  • Ability to lead requirements gathering sessions
  • Skill in documenting system and operational procedures
  • Strong coordination skills for leading technical and business teams
  • Expertise in data cleaning and migration within software projects
  • Knowledge of enterprise testing tools and methodologies
  • Experience working with vendor-hosted solutions
  • Background in corrections or law enforcement IT systems
  • Bachelor's degree