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Insurance Customer Service Representative

2 months ago

Clifton Park, New York, United States Doug Neil Insurance Agency Full time

About Doug Neil Insurance Agency

Doug Neil Insurance Agency is a leading insurance agency that prides itself on exceptional customer service and a commitment to the community. Our office is a hub of professionalism and expertise where you can make a real difference.

Role Overview

We are seeking a highly skilled Insurance Customer Service Representative to join our team. As the face of our agency, you will provide dedicated support to our valued clients and ensure their complete satisfaction.

Key Responsibilities

  • Client Support: Provide top-notch customer service by assisting clients with policy inquiries, changes, and claim support.
  • Policy Processing: Handle policy renewals, endorsements, and cancellations accurately and efficiently.
  • Documentation: Maintain detailed and organized client records to ensure accuracy and compliance.
  • Issue Resolution: Address client concerns and issues promptly and professionally to ensure client satisfaction.
  • Collaboration: Work closely with agents and underwriters to meet client needs and provide seamless service.

Requirements

  • Customer Service Skills: Strong interpersonal skills and a customer-centric approach to problem-solving.
  • Detail-Oriented: Ability to accurately process information, maintain records, and follow through on tasks.
  • Insurance Knowledge: Basic understanding of insurance products, services, and industry regulations (training will be provided).
  • Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and team members.
  • Organizational Skills: Ability to prioritize tasks, manage time efficiently, and handle multiple responsibilities simultaneously.
  • Computer Proficiency: Comfortable working with office software and databases to support daily operations and client interactions.

Benefits

  • Hourly Base Salary Based on Experience
  • Flexible Schedule
  • Hands on Training
  • Mon-Fri Schedule
  • Career Growth Opportunities