Mail Processor Assistant

24 hours ago


Grand Rapids, Michigan, United States Our Daily Bread Ministries Full time
Job Title: Home Mail Processor

Job Summary:

We are seeking a detail-oriented and organized Home Mail Processor to join our team at Our Daily Bread Ministries. As a Home Mail Processor, you will be responsible for analyzing and processing customer requests received via mail, email, chat, and online orders.

Key Responsibilities:

  • Determine the best course of action to take on customer requests, which may involve problem-solving and finding solutions.
  • Analyze and process customer requests in a timely and efficient manner.
  • Communicate with team leaders regarding problems, solutions, and trends.
  • Meet established individual and team performance goals, including customer service, productivity, and quality standards.

Requirements:

  • High school diploma or equivalent.
  • Excellent reading and math skills.
  • Basic skills in Microsoft Windows and email.
  • Excellent customer service skills.
  • Ability to assimilate and recall a large network of detailed information.
  • Strong organizational and time management skills.
  • Online searching skills.
  • Ability to work independently and as part of a team.

Work Environment:

This is a remote work opportunity that requires confidentiality of customer information. Limited communication with customers via standard responses.

Leadership Responsibility:

None

Stewardship of Resources:

None

Miscellaneous Factors:

Repetitive motion factor. Hours are subject to mail volumes.

Our Daily Bread Ministries is a nondenominational nonprofit with staff and volunteers across the globe and resources distributed in 150 countries and in more than 50 languages. As a global ministry faithful to biblical principles, our commitment to diversity is reflected in our ministry's mission, vision, values, and ethos.



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