Mail Processor Assistant
24 hours ago
Job Summary:
We are seeking a detail-oriented and organized Home Mail Processor to join our team at Our Daily Bread Ministries. As a Home Mail Processor, you will be responsible for analyzing and processing customer requests received via mail, email, chat, and online orders.
Key Responsibilities:
- Determine the best course of action to take on customer requests, which may involve problem-solving and finding solutions.
- Analyze and process customer requests in a timely and efficient manner.
- Communicate with team leaders regarding problems, solutions, and trends.
- Meet established individual and team performance goals, including customer service, productivity, and quality standards.
Requirements:
- High school diploma or equivalent.
- Excellent reading and math skills.
- Basic skills in Microsoft Windows and email.
- Excellent customer service skills.
- Ability to assimilate and recall a large network of detailed information.
- Strong organizational and time management skills.
- Online searching skills.
- Ability to work independently and as part of a team.
Work Environment:
This is a remote work opportunity that requires confidentiality of customer information. Limited communication with customers via standard responses.
Leadership Responsibility:
None
Stewardship of Resources:
None
Miscellaneous Factors:
Repetitive motion factor. Hours are subject to mail volumes.
Our Daily Bread Ministries is a nondenominational nonprofit with staff and volunteers across the globe and resources distributed in 150 countries and in more than 50 languages. As a global ministry faithful to biblical principles, our commitment to diversity is reflected in our ministry's mission, vision, values, and ethos.
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