Customer Service Representative

2 weeks ago


Grand Rapids, Michigan, United States TSG - The Sheridan Group Full time
Assistant Account Manager Job Summary

The Assistant Account Manager plays a vital role in supporting the Account Manager or Senior Account Manager in serving and interacting with customers, preparing orders for production, and performing other clerical tasks. Key responsibilities include processing and preparing shipping and mailing instructions, processing and routing customer-supplied proofs and materials, and gathering information for the Account Manager or Senior Account Manager.

Key Responsibilities:
  • Process and prepare shipping and mailing instructions
  • Process and route customer-supplied proofs and materials
  • Gather information for the Account Manager or Senior Account Manager
  • Assist with incoming phone calls and e-mails
  • Provide desk coverage for the Account Manager and manage their duties when they are out of office
  • Perform other clerical tasks as assigned
Requirements:
  • Minimum high school diploma or GED
  • Some customer service experience
  • Ability to learn various computer software applications, including order entry and job ticket systems
  • Proficiency with Microsoft Office Suite or related software

TSG - The Sheridan Group is an equal opportunity employer and welcomes applications from diverse candidates. If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at (616) 818-4396.



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