Customer Onboarding Program Manager

3 days ago


Orlando, Florida, United States Hireio, Inc. Full time
Job Title: Customer Onboarding Program Manager

At Hireio, Inc., we're seeking a highly skilled Solution Manager to join our team. As a key player in ensuring seamless onboarding experiences for our customers, you will be responsible for delivering comprehensive programs that meet their needs.

About the Role:
You will play a vital role in integrating new customers into our products and services, providing ongoing support to ensure successful transitions. Your goal is to build lasting relationships with customers, fostering long-term retention and satisfaction.

Your Responsibilities:
  • Work independently under the guidance of the Onboarding Manager to achieve monthly activation goals.
  • Prioritize tasks based on customer needs and company requirements, delivering high-quality customer interactions.
  • Design and implement the onboarding process, ensuring customers are informed of progress and next steps.
  • Coordinate with various departments for a seamless onboarding experience.
  • Manage onboarding schedules and timelines to meet project deadlines.
  • Track and report on onboarding progress and outcomes.

Requirements:
  • Excellent communication, organizational, and influencing skills in both English and Chinese.
  • Bachelor's degree.
  • 3+ years of experience in a customer satisfaction and business operations role.
  • 1+ years of experience using POS software in the service industry.

What We Offer:
A competitive salary ranging from $80,000 to $110,000 per year, depending on location and experience.

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