Customer Onboarding Program Manager
3 days ago
At Hireio, Inc., we're seeking a highly skilled Solution Manager to join our team. As a key player in ensuring seamless onboarding experiences for our customers, you will be responsible for delivering comprehensive programs that meet their needs.
About the Role:
You will play a vital role in integrating new customers into our products and services, providing ongoing support to ensure successful transitions. Your goal is to build lasting relationships with customers, fostering long-term retention and satisfaction.
Your Responsibilities:
- Work independently under the guidance of the Onboarding Manager to achieve monthly activation goals.
- Prioritize tasks based on customer needs and company requirements, delivering high-quality customer interactions.
- Design and implement the onboarding process, ensuring customers are informed of progress and next steps.
- Coordinate with various departments for a seamless onboarding experience.
- Manage onboarding schedules and timelines to meet project deadlines.
- Track and report on onboarding progress and outcomes.
Requirements:
- Excellent communication, organizational, and influencing skills in both English and Chinese.
- Bachelor's degree.
- 3+ years of experience in a customer satisfaction and business operations role.
- 1+ years of experience using POS software in the service industry.
What We Offer:
A competitive salary ranging from $80,000 to $110,000 per year, depending on location and experience.
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