Program Management Specialist

3 weeks ago


Orlando, Florida, United States AssistRx Full time
Oncology Treatment Navigation Role
AssistRx is seeking an experienced Program Management Specialist to join our team. This individual will be responsible for collaborating closely with Patient Navigators and manufacturer's Case Managers to organize patient appointments and travel arrangements for approved oncology treatment centers.

The key responsibilities of this position include:
* Managing daily workflow and handling first-level escalations
* Reviewing post-day reports and contributing to Program Management initiatives
* Developing employee skills and expertise through quality monitoring and documentation
* Ensuring compliance with Program policies and procedures while maintaining high-quality patient care
* Verifying Travel and Lodging benefits and ensuring accurate documentation
* Liaising between Case Managers and Patient Navigators for seamless treatment preparation
* Maintaining patient data in CRM systems
* Coordinating team efforts to deliver exceptional customer service and patient experiences
* Providing after-hours coverage for urgent patient needs
* Conducting patient benefit inquiries and supporting patient assistance programs

Requirements
* High school diploma or equivalent education/experience
* Oncology background and healthcare experience
* Proficiency in computer applications, including Microsoft Office and CRM systems
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with diverse teams
* Leadership skills and medical billing experience preferred

Benefits
* Competitive salary: $65,000 - $85,000 per year
* Comprehensive health insurance package


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