Patient Services Representative Pediatric Specialty Clinics

1 week ago


Grand Rapids MI USA, United States Corewell Health Full time
Job Summary

As a Patient Services Representative, you will play a vital role in delivering exceptional patient care and support in our pediatric specialty clinics. This is an exciting opportunity to join a dynamic team that is dedicated to providing high-quality healthcare services to our patients.

Key Responsibilities
  • Provide complex patient/customer problem-solving support, including high-level discernment when registering patients in treatment rooms.
  • Perform administrative functions, including scheduling patient appointments, managing referrals, and navigating external patient referral portals.
  • Obtain insurance authorizations and verify prior authorization for patients.
  • Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
  • Identify and remind patients of health maintenance gaps.
  • Act as a Patient Services Representative, Associate when necessary.
Requirements
  • High School Diploma or equivalent.
  • 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or other related experience.
About Corewell Health

At Corewell Health, we are committed to delivering personalized healthcare services to our patients, members, and communities. We are a team of collaborators, leaders, and innovators who share a common mission to improve health, instill humanity, and inspire hope. We are dedicated to cultivating and investing in our team members, providing a comprehensive benefits package, and promoting a culture of diversity, equity, and inclusion.



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