Experience Coordinator

3 days ago


Altamonte Springs, Florida, United States Marshalls Full time
Job Summary

We are seeking a highly motivated and experienced Experience Coordinator to join our team at Marshalls. As an Experience Coordinator, you will be responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of store.

Key Responsibilities
  • Promote a culture of honesty and integrity, maintaining confidentiality and ensuring a positive internal and external customer experience.
  • Train and coach Associates on front-end principles, personalizing the customer experience, and promoting loyalty programs.
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
  • Address customer concerns and issues promptly, ensuring a positive customer experience.
  • Ensure Associates execute tasks and activities according to store plan, prioritizing as needed.
  • Communicate accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates.
  • Provide and accept recognition and constructive feedback, partnering with Management on Associate training needs to increase effectiveness.
  • Ensure adherence to all labor laws, policies, and procedures, promoting credit and loyalty programs, and supporting and participating in store shrink reduction goals and programs.
  • Promote safety awareness and maintain a safe environment.
Requirements
  • Available to work flexible schedule, including nights and weekends.
  • Strong understanding of merchandising techniques.
  • Capable of multi-tasking.
  • Strong communication and organizational skills with attention to detail.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors.
  • Able to train others.
  • 1 year retail and 6 months of leadership experience.
Benefits

Marshalls offers a comprehensive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

Those who meet service or hours requirements are also eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.



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