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Patient Care Coordinator
2 months ago
About Upperline Health
Upperline Health is a leading comprehensive and coordinated lower extremity healthcare organization, providing integrated health services to patients in need through a skilled and compassionate team. Our innovative care management approach targets patients at risk of developing complications, intervening earlier to prevent more serious consequences.
Benefits
We offer comprehensive benefit options, including medical, dental, and vision coverage, 401K, and paid time off. Uniforms are provided to our team members.
About the Patient Care Coordinator Role
Upperline Health is seeking a motivated and dedicated Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This individual will be based in a clinic location and will be responsible for medical front desk receptionist duties, including greeting patients, ensuring accurate check-in and preparation for appointments, and maintaining a clean and organized entrance area.
Responsibilities
- Front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organized
- Assist patients with scheduling appointments
- Effectively maintain on-time appointment schedules by notifying physicians when patients have arrived
- Retrieve and file patient records as needed
- Collect payment from patients
- Maintain accurate patient records by updating patient's information and scanning documents into EMR as needed
- Responsible for office supply inventory, including checking, ordering, and stocking supplies
- Protect patient rights by maintaining confidentiality of patient records
- Contribute to team effort by assisting with additional duties and when support is requested
Qualifications
- Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service
- Prior experience working in a podiatric or orthopedic practice is preferred
- Medical billing and coding experience is highly preferred
- Bilingual Spanish is highly preferred
- Experience working in an EMR, Athenahealth is preferred
- Must be an effective communicator with excellent grammar and interpersonal skills
- Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
- Demonstrated experience as a motivated and dedicated team member with a stable work history
- Thrives in a fast-paced collaborative environment
- Reliable transportation and the ability to pass a drug test and a background check is required
