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Customer Support Associate

2 months ago

New York, New York, United States Dynamic Dies Full time

Customer Service Representative

Dynamic Dies is seeking to add a full-time Customer Service Representative to our dedicated team. If you are eager to develop a career in customer relations and have a genuine passion for assisting clients, we encourage you to explore this opportunity.

This role offers a competitive salary that adjusts based on your experience. We also provide a comprehensive benefits package that includes medical and dental coverage, along with exciting perks such as employee appreciation events, complimentary meals, recreational activities, and flexible scheduling. If this aligns with your career aspirations, we invite you to consider this position.


ABOUT DYNAMIC DIES

Established in 1971, we are a leading manufacturer of tooling for the corrugated box sector. What began as a modest operation in a small garage has evolved into a multi-state enterprise with four manufacturing facilities. Our advanced graphics operation is centralized at our main facility, which also houses our corporate offices. With a workforce of approximately 200 employees, we have been recognized as a top workplace by our staff in recent years.

Our company is built on principles of mutual respect, diligence, and a steadfast commitment to excellence. We owe our success to our dedicated team members, many of whom have been with us since our inception. They take pride in their contributions, and we reciprocate by fostering a supportive work environment and offering a robust benefits package.


A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you will be the primary point of contact for our clients. You will manage a designated group of customers, processing orders and generating quotes. Your role involves responding to customer inquiries and requests promptly, always prioritizing their needs.

With your attention to detail, you will ensure that all necessary information for production is accurately captured. You will also serve as the liaison for any customer concerns or production-related issues. Each job is unique, providing you with variety and the opportunity to learn something new with every order. You will find fulfillment in resolving challenges and thriving in a dynamic environment.


QUALIFICATIONS FOR CUSTOMER SERVICE REPRESENTATIVE

  • Minimum of 3 years of experience in customer service within a manufacturing or problem-solving context
  • Exceptional verbal and written communication skills
  • Proficient in computer applications, including Excel, Outlook, and SharePoint
  • Strong attention to detail
  • Excellent organizational skills with the ability to juggle multiple tasks and priorities
  • Solid mathematical skills

Are you interested in joining a team recognized as a Top Workplace? Do you seek a company that values its employees and offers excellent benefits? If so, you may be an ideal fit for this Customer Service Representative role.


WORK SCHEDULE FOR CUSTOMER SERVICE REPRESENTATIVE

This position typically operates from 8 AM to 4:30 PM, with occasional overtime as needed to meet customer demands. There may be opportunities for remote work after one year in the role.


ARE YOU READY TO JOIN OUR TEAM?

If you believe you would excel in this Customer Service Representative position, we encourage you to complete our initial mobile-friendly application. We look forward to connecting with you.