Member Experience Coordinator

3 days ago


Miami, Florida, United States Educational Federal Credit Union Full time
Job Description

The Educational Federal Credit Union is seeking a skilled Member Experience Coordinator to enhance the member experience through exceptional service and support.

About the Role:

  • Coordinate member interactions to ensure seamless transactions and issue resolution.
  • Develop strong relationships with members to understand their financial goals and needs.
  • Make referrals for credit union services and promote financial education.

Key Responsibilities:

  1. Deploy daily to assigned branches to provide staffing assistance and support.
  2. Process various transactions, including cash and non-cash deposits, withdrawals, and loan payments.
  3. Assist members with account inquiries, resolve issues, and provide product recommendations.
  4. Promote financial education and literacy through workshops and community events.

Benefits:

  • Competitive salary range: $50,000 - $65,000 per year.
  • Excellent benefits package, including health, dental, and vision insurance.
  • Retirement plan with matching contributions.
  • Tuition reimbursement program.


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