Product Experience Coordinator

3 days ago


Miami, Florida, United States SP Distribution Full time
About the Role:
We are seeking an experienced Product Experience Coordinator to join our team at SP Distribution. In this role, you will be responsible for delivering exceptional customer service and support for our leading consumer brand, Doona. You will collect and analyze customer feedback to identify trends, challenges, and areas for improvement and communicate actionable insights and discoveries to company leadership to support strategic decision-making.

Key Responsibilities:
  • Address customer inquiries about company products with clarity and professionalism.
  • Leverage experience with cell phone applications and technical knowledge for troubleshooting.
  • Use FaceTime communication with customers when needed to resolve issues quickly and clearly.
  • Collect and analyze customer feedback to identify trends, challenges, and areas for improvement.
  • Communicate actionable insights and discoveries to company leadership to support strategic decision-making.

Requirements:
  • Bachelor's Degree
  • 3+ years' experience in related field is preferred
  • Exhibit strong computer skills are required (Microsoft Office Suite (Excel, Word, Power Point)
  • Must be proficient in word and excel
  • Ability to work efficiently in a fast-paced environment
  • Must be detail oriented and well organized with effective time management skills.
  • Ability to work independently
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Estimated Salary: $75,000 per year

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