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Senior Community Operations Manager
2 months ago
About Us:
Axis Residential, LLC is a progressive property management firm, part of Inland Group, specializing in the development, construction, and ownership of multifamily housing communities. We pride ourselves on being an industry frontrunner that prioritizes the well-being and success of our employees while fostering a vibrant community for our residents. Our achievements stem from our dedicated team and inclusive culture, where we embrace a relational and entrepreneurial mindset, valuing authenticity, curiosity, and leadership.
Role Summary:
We are in search of a dedicated Community Director for our active adult community tailored for individuals aged 55 and above. In this pivotal role, you will cultivate strong relationships with residents, prospective tenants, the Portfolio Manager, and the on-site team. Your primary responsibility will be overseeing the community's operations while optimizing the property's revenue potential.
- Lead, develop, and inspire a high-performing administrative team.
- Foster a community culture that enhances residents' lifestyles, ensuring exceptional customer service and a welcoming home environment.
- Provide ongoing training and performance assessments for team members.
- Engage with the community by participating in resident-led events and activities.
- Contribute to sales initiatives and leasing efforts while building strong connections with current and prospective residents.
- Maintain optimal occupancy and revenue levels for the apartment community.
- Oversee daily property operations to meet financial objectives and budgetary guidelines.
- Ensure the community's physical condition and aesthetic appeal through regular property inspections and readiness of units for market.
- Monitor local market trends and conditions; identify improvement opportunities and provide strategic recommendations.
- Conduct thorough application and credit checks for all prospective residents prior to occupancy approval.
- Keep accurate records of liability insurance.
- Exercise prudent judgment regarding property expenditures and ensure timely processing of invoices.
- Proactively manage vacancies by ensuring prompt unit turnover in collaboration with the maintenance supervisor and implementing effective marketing strategies.
- Ensure timely service and enforcement of eviction processes for non-payment of rent and violations of community regulations.
- Assist the Portfolio Manager with various tasks, including budget preparation and financial variance reporting.
- Adhere to all company policies and procedures.
- Comply with all Fair Housing regulations.
Additional Responsibilities: This job description is not exhaustive and may include additional tasks as necessary to meet organizational needs.
Ideal Candidate:
We seek a professional, relationship-oriented Community Director capable of effectively managing daily community operations while leading a team and fostering resident relationships.
- Team-oriented with a collaborative approach to building and maintaining relationships.
- Experience in developing and leading high-performing teams.
- Self-motivated, ambitious, and determined.
- Prior experience in multifamily property management is highly desirable.
- Familiarity with financial statements, budgeting, and invoicing.
- Excellent communication skills; proficiency in English is required.
- Strong computer skills, including proficiency in MS Office, Google Suite, property management software, and CRM solutions.
- Willingness to work evenings and weekends as needed.
- High School diploma or equivalent.
- Valid driver's license and insured, operational vehicle.
Compensation and Benefits:
- Competitive salary starting at $72,000, commensurate with experience.
- Bonus opportunities.
- Annual performance reviews with potential merit increases.
- Comprehensive benefits package including Medical, Dental, Vision, Disability, AD&D, and Life Insurance.
- 401(k) plan with Safe Harbor contributions.
- Paid Vacation, Sick Leave, and Holidays.
Physical Requirements:
- Sitting: 3-7 hours/day.
- Walking: 1-3 hours/day.
- Climbing: 0-3 hours/day, stairs.
- Lifting: Occasionally lifting 10-25 lbs.
- Endurance: Light to moderate energy levels required.
- Manual Dexterity: Frequent fine motor skills needed.
- Near Vision: Minimal near vision required.
Environmental and Safety Considerations:
- Work primarily indoors in a temperature-controlled office environment with occasional outdoor exposure, including uneven and slippery surfaces.
- Noise levels typical of an office environment, with infrequent exposure to high-volume equipment.
- Fast-paced work environment requiring multitasking and the ability to work under pressure.
- Driving responsibilities entail exposure to environmental and safety conditions associated with operating a vehicle.
Axis Residential, LLC is an Equal Opportunity Employer.
Keywords: community manager, property manager, property management, executive director, apartment, multifamily, senior living, active adult.
