Customer Service Associate

4 weeks ago


Toledo, Ohio, United States Apidel Technologies Full time

Job Summary

We are seeking a highly skilled Customer Service Associate to join our team at Apidel Technologies. As a key member of our Customer Operations team, you will be responsible for delivering exceptional customer service and creating solutions that meet the needs of our customers.

Key Responsibilities

  • Provide timely and effective support to customers via phone, email, and other communication channels
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to identify and implement process improvements
  • Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty

Requirements

  • High school degree or equivalent required; associate's or bachelor's degree preferred
  • Previous experience in a customer-facing role, preferably in the building materials industry
  • Strong communication and problem-solving skills, with the ability to work in a fast-paced environment

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

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