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Patient Access Services Representative

2 months ago


Fort Wayne, Indiana, United States Parkview North Hospital Full time
Patient Access Services Representative

Under the direction of the Patient Access Manager/Supervisor/Lead, this role functions as a Patient Access Services Representative in processing registrations for inpatients, outpatients, and emergency room patients.

Key Responsibilities:
  • Conducts professional patient interviews obtaining demographic, financial and biographical information.
  • Responsible for cashier duties including collection of patient co-pays at time of service in the Emergency Department, collecting estimated cost of service in outpatient areas, as well as receiving payments on patient accounts.
  • Answers patient questions regarding estimates or outstanding balance and provide patients with payment options or offer Financial Clearance assistance.
  • Delivers quality performance and service excellence, adhering to the PH Standards of Behavior.
Requirements:
  • Must be a high school graduate or equivalent with GED.
  • Medical Terminology preferred.
  • Must have two years of clerical experience, including proficiency in Microsoft Windows.
  • Requires a minimum of two years customer service.
  • Must have excellent verbal and written communication skills.
  • Must attend the required 5 week Patient Access Services training class; and must pass the test upon completion with a score of 90% or better.
Additional Qualifications:
  • Must be able to demonstrate a working knowledge of general computer skills and applications.
  • Demonstrate the ability to multitask and work independently using critical thinking skills.