Service Representative Trainer
4 weeks ago
As a Service Representative Trainer, you will be responsible for training new service representatives throughout the region. This role requires strong communication and interpersonal skills, as well as the ability to train and develop others. You will also assist in coverage for understaffed centers throughout the region as needed.
Key Responsibilities:
Train service representatives on policies, procedures, systems, and all other job duties
Assist understaffed locations by fulfilling the Service Representative position duties
Complete thorough and accurate location reviews and vehicle inspections
Assist in the development of processes and practices to improve regulatory compliance, safety, safe driving practices, efficiency, and all other center or employee needs
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Write routine reports and correspondence
Speak effectively before groups of customers or employees of the organization
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Apply concepts of basic algebra and geometry
Apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Deal with problems involving a few concrete variables in standardized situations
Requirements:
High School Diploma or GED, or one to three months related experience and/or training, or equivalent combination of education and experience
CDL with HazMat endorsement preferred
Physical Demands:
The employee must occasionally lift and/or move up to 10 pounds.
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