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Utility Billing Customer Support Representative

2 months ago

Baytown, Texas, United States City of Baytown Full time

Position Overview

The City of Baytown is seeking a dedicated Utility Billing Customer Support Representative to provide exceptional service in managing utility billing inquiries. The ideal candidate will possess outstanding communication abilities, meticulous attention to detail, and a genuine commitment to assisting customers.

Key Responsibilities

  • Act as the primary point of contact for all utility billing inquiries through various communication channels including phone, email, and in-person interactions.
  • Address customer concerns and questions effectively, ensuring a high level of satisfaction.
  • Input and manage data related to new service requests, account updates, and billing adjustments.
  • Generate and distribute work orders while monitoring their completion.
  • Calculate adjustments for leaks and authorize account credits as per established policies.
  • Perform administrative tasks to support the overall mission of the department.

Minimum Qualifications

  • High School Diploma or equivalent (GED).
  • Two years of experience in customer service or general office roles, or a combination of education and experience.

Preferred Qualifications

  • Bilingual proficiency in English and Spanish.

Skills and Abilities

  • Strong multitasking abilities and organizational skills.
  • Proficient in using office software and handling data entry tasks.
  • Excellent interpersonal skills to manage sensitive situations with discretion.

The City of Baytown values diversity and encourages individuals from all backgrounds to apply. This position plays a crucial role in delivering services that benefit the community, especially during critical situations.