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Data Center Operations Specialist

2 months ago

Seattle, Washington, United States Digital Realty Full time
About the Role

We are seeking a highly skilled and experienced Mission Critical Facilities Engineer to join our team at Digital Realty. As a key member of our Operations team, you will play a vital role in ensuring the safe and secure operation of our data centers.

Key Responsibilities
  • Contribute to the daily site operation, including creation and modification of site operating procedures.
  • Contribute to creation of change management tickets, creation of timely incident reporting, site maintenance and repairs/inspections.
  • Gain a complete understanding of the following DLR and site related items:
    • Facility layout and operation of MEP systems and the ability to illustrate site specific system one-lines with good accuracy.
    • Equipment nomenclature standards and equipment locations.
    • Facility drawings and equipment specifications.
    • Equipment sequence of operations (SOO's), standard operating procedures (SOP's), and emergency operating procedures (EOP's).
    • Customer SLA's and engineering specific lease obligations critical to data center operations.
    • Facility top 20 EOP's.
    • BMS alarm functionality, alarm escalation/acknowledgement, and ability to extract data and trends.
    • DLR event management, event escalation, and incident reporting procedures.
    • Computerized Maintenance Management System (CMMS), including the ability to create, edit, implement, and close change management work orders.
    • Create/edit/resolve/close incident reports following a site incident.
    • Maintenance and Operations Standards.
    • Digital Realty's Environmental and Occupational Health and Safety standards.
  • Gain a complete understanding of all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
  • Supervision of construction activity and installations as required.
  • Ability to be the executor in the site specific change management processes including the creation of Method of Procedures (MOPs) for low risk preventative maintenance and repairs as well as the oversight of those maintenances as they are carried out.
  • Ability to effectively troubleshoot site mechanical and electrical systems.
  • Ability to respond to unplanned events without immediate supervision.
  • Ability to efficiently complete rounds/inspections and to detect anomalies during those rounds.
  • Develop or improve SOPs for site specific equipment.
  • Gain a good understanding and knowledge of the local customers business and datacenter operation.
  • Support various accreditation initiatives, including, but not limited to, SSAE16, SOC2, ISO 27001, etc. as may be required by Digital Realty.
  • Complete DLR Critical Awareness Training.
Requirements
  • At least 3 year of experience in mission critical facilities operating / engineering or equivalent equipment experience including assets associated with mission critical engineering relevant to the specific site.
  • Hands-on electrical or mechanical skill and competence in the area of non-expertise.
  • Strong knowledge of various UPS Systems and architectures.
  • Strong knowledge of various cooling systems and architectures.
  • Strong understanding of infrastructure redundancy configurations and equipment and their risks (N+1, 2N, ATS/ STS, Failover Scenarios).
  • Strong knowledge of energy efficiency principals.
  • Strong interpersonal, presentation and communication skills. Ability to respond effectively, verbally in writing to sensitive issues, complex inquiries or complaints.
  • Detail Oriented with strong organizational skills.
  • Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Adobe Acrobat, Visio or AutoCad.
  • Basic understanding of emergency situations and escalation processes.
  • Strong understanding of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems.
  • Lift and handle up to 50 pounds.
  • Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment.
  • Work under a raised data center floor.
  • Climb ladders (up to 16 feet) to reach plenum spaces.