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Customer Service Representative

2 months ago

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Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Security Finance. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to help them achieve their financial goals.

Key Responsibilities:

  • Provide outstanding customer service through phone, email, and in-person interactions, ensuring a positive and memorable experience for our customers.
  • Market for new and continued customer business by identifying opportunities to upsell and cross-sell our financial products and services.
  • Prepare and process loans and income tax returns accurately and efficiently, ensuring compliance with regulatory requirements.

Requirements:

  • Customer service experience in a fast-paced, dynamic environment.
  • Ability to work in a team environment and collaborate with colleagues to achieve shared goals.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Basic math skills and attention to detail, with the ability to accurately process financial transactions.

What We Offer:

  • Competitive compensation and benefits package, including medical insurance, dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
  • Opportunities for career advancement and professional growth, with a focus on fostering employee development and success.
  • A dynamic and supportive work environment, with a commitment to teamwork and collaboration.

About Security Finance:

Security Finance is a leading provider of financial services, offering installment loans and income tax preparation to individuals and families in need. With a strong commitment to community service and customer satisfaction, we strive to make a positive impact in the lives of our customers and employees alike.