Technical Support Specialist

7 days ago


Salt Lake City Utah, United States Sundance Holdings Group, LLC Full time

About Sundance Holdings Group, LLC

Sundance Holdings Group, LLC is a leading omni-channel specialty retailer with a strong focus on artistic endeavors and creativity.

Job Summary

The Technical Support Specialist will provide technical assistance to end users, primarily through the IT ticket system or the On Call phone system. This individual will interact with the end users to gain a full understanding of the issues to either resolve or escalate to the appropriate IT resource.

Key Responsibilities

  • Reviews, analyzes and modifies programming systems including encoding, testing, debugging and installing to support an organization's application systems.
  • Consults with users to identify current operating procedures and to clarify program objectives.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Relies on experience, and judgment to perform the functions of the job.
  • Responsible to document, track and monitor issues through successful resolution.
  • Accepts tickets, tracks status and routinely reports progress to management.
  • Relies on instructions and internal guidelines to perform the functions of the job.
  • Creates an internal ticket of issue resolution for any issues undocumented to date.
  • Strives for excellence in service, quick turnaround on issues and fosters a good relationship and understanding of the users and the entire IT team.
  • Must be willing to perform a variety of tasks as needed.


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