Receptionist Coordinator
2 weeks ago
The Receptionist will be responsible for providing exceptional customer service and administrative support to clients, visitors, and guests of Coda Search│Staffing. This role requires a high level of accuracy, organizational skills, and the ability to multitask in a fast-paced environment.
Duties/Responsibilities:- Answer and direct phone calls, take messages, and ensure prompt delivery of information.
- Greet clients, visitors, and guests, determine the purpose of their visit, and direct or escort them to the appropriate location.
- Receive and distribute mail, documents, packages, and courier deliveries.
- Perform administrative and clerical support tasks, including data entry and record-keeping.
- Develop and maintain a high level of knowledge of various software platforms, including CRM and VoIP.
- Previous receptionist, call center, or administrative experience.
- Excellent written and verbal communication skills, including active listening.
- Professional and compassionate interpersonal and customer service skills.
- Ability to obtain information with a high level of accuracy.
- Organizational and time-management skills, with the ability to prioritize and multitask.
- Familiarity with various software platforms, including CRM and VoIP.
- Salesforce experience, particularly with Litify or other legal CRMs.
- High volume/fast-paced contact center experience.
- Legal experience working in personal injury, products liability, class action/mass torts.
- Two or four-year college degree.
- Bilingual (Spanish).
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