Retail Operations Manager

3 weeks ago


Grand Rapids, Michigan, United States Burlington Full time

At Burlington Stores, Inc., we are committed to providing an exceptional customer experience in a dynamic retail environment. As a Retail Operations Manager, you will play a critical role in driving sales results, promoting a positive store culture, and ensuring seamless store operations.

Job Summary

We are seeking a highly motivated and results-driven Retail Operations Manager to join our leadership team in Grand Rapids. In this role, you will be responsible for supervising all store functions and associates, maximizing sales results through training and coaching, and promoting a culture of teamwork and collaboration.

About Burlington

Burlington is a rapidly growing retail company with a strong commitment to diversity, equity, and inclusion. We offer a competitive wage, flexible hours, and an associate discount. Our benefits package includes medical, dental, and vision coverage, life and disability insurance, paid time off, paid holidays, and a 401(k) plan.

Key Responsibilities

  • Supervise all store functions and associates, ensuring seamless store operations and exceptional customer service.
  • Maximize sales results through training, developing, and coaching of direct reports.
  • Promote safety for customers and associates by adhering to company guidelines.
  • Cultivate a diverse culture based on teamwork and collaboration.
  • Solve issues and concerns, making informed decisions and supervising front-end operations to ensure exceptional customer service.
  • Reinforce company Asset Protection strategies to eliminate shortage.
  • Assist in recruiting, interviewing, and onboarding new associates.
  • Participate in weekly workload planning meetings.
  • Drive Community Relations participation through company programs and partnerships.
  • Coordinate meal and break periods, and monitor schedule adherence.

Requirements

  • At least 1 year of supervisory experience within an off-price, big box, or specialty environment.
  • Strong interpersonal skills with a positive and engaging attitude.
  • Ability to work a full-time schedule, including nights, weekends, and holidays as required.
  • Ability to move, handle, and lift store merchandise weighing 40 lbs. or more, as well as stand and walk for extended periods.

Estimated Salary

The estimated salary for this role is $15-$17 per hour, based on the location, job requirements, and industry standards.

Location

Grand Rapids, MI 49512

Job Type

Regular Full-Time

Category

Retail Store

Benefits

  • Competitive wage
  • Flexible hours
  • Associate discount
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Paid time off
  • Paid holidays
  • 401(k) plan


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