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Client Support Representative

2 months ago

St Louis, Missouri, United States Clout Promotions Full time
Position Overview

Customer Support Specialist

We are looking for a dedicated Customer Support Specialist to enhance our dynamic marketing team. In this position, you will serve as the primary contact for our clients, delivering exceptional customer service and technical assistance.

Key Responsibilities:

  • Respond to incoming inquiries via phone, email, and chat from clients regarding questions, concerns, and issues related to our offerings.
  • Diagnose technical challenges and offer solutions promptly and professionally.
  • Document and monitor support requests until resolution using our customer relationship management system.
  • Assist clients with order placements, payment processing, account modifications, and various requests.
  • Refer complex issues to the relevant internal department when necessary.
  • Propose enhancements to products/services based on client insights.
  • Contribute to the development of our knowledge base with articles, FAQs, and training resources.

Qualifications:

  • 1-2+ years of experience in a customer service or technical support capacity.
  • Outstanding verbal and written communication abilities.
  • Strong technical skills and proficiency in troubleshooting software-related issues.
  • Experience with CRM systems and help desk applications.
  • Calm and friendly demeanor with the capability to manage challenging situations.
  • Willingness to work evenings and weekends as required.

We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. Our organization values teamwork and ongoing development. If you are committed to delivering top-notch service that exceeds client expectations, we encourage you to consider this opportunity.