Customer Service Ambassador

3 days ago


Wichita, Kansas, United States SupportNinja Full time

**About SupportNinja**

We're a leading provider of customer support services, dedicated to delivering exceptional experiences for our clients and their customers.

**Job Summary**

We're seeking a highly skilled and motivated Customer Service Ambassador to join our team. As a key member of our client support team, you will be responsible for providing top-notch support to our clients' customers, ensuring their needs are met and exceeded.

**Key Responsibilities:**

  • Provide exceptional customer support via various channels, including phone, email, and chat.
  • Respond promptly to customer inquiries, resolving issues and concerns in a professional and empathetic manner.
  • Communicate effectively with customers, providing clear and concise information about our clients' products and services.
  • Process customer transactions, forms, and applications in a timely and accurate manner.
  • Maintain accurate records of customer interactions, transactions, and comments.
  • Collaborate with colleagues to ensure seamless communication and coordination.
  • Provide feedback on the efficiency of our customer support process.

**Requirements:**

  • Proven experience in customer support or a related field.
  • Strong phone handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High school diploma or equivalent; college degree preferred.

**What We Offer:**

We're proud to be an Equal Employment Opportunity employer and offer a dynamic and inclusive work environment. If you're passionate about delivering exceptional customer experiences and have a strong desire to grow with our company, we encourage you to apply.



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