Personal Lines Team Lead

5 days ago


Reston, Virginia, United States Brown & Brown Insurance Full time

Job Summary:

Brown & Brown Insurance is seeking a highly skilled and experienced Personal Lines Team Lead to join our team. As a key member of our organization, you will be responsible for directing and monitoring customer experience for the personal lines department.

Key Responsibilities:

  • Develop and implement strategies to improve department performance and customer satisfaction.
  • Supervise, train, and develop the capabilities of the team to enhance the company's image and customer experience.
  • Work closely with leadership to develop and implement a learning program for new team members, focusing on profit center processes, workflows, and customer experience.
  • Maintain strong relationships with carrier partners to optimize products and services.
  • Identify and implement service strategies to improve customer experience and satisfaction.
  • Effectively communicate new opportunities, trends, and industry information to the team.
  • Responsible for the day-to-day customer experience/servicing of the personal lines book of business, including policy processing, invoicing, certificate issuance, claims reporting, and premium breakdowns.
  • Build successful relationships with vendors and carriers to improve teammate and client experience.

Requirements:

  • Associate degree in a business-related field or equivalent work experience.
  • Strong technical knowledge of Personal Lines insurance coverage.
  • 3+ years progressive experience in the insurance industry.
  • Insurance Producer license in good standing.
  • Proficient in profit center computer programs, Microsoft Office Suite, and insurance company proprietary software.

Preferred Qualifications:

  • Completion of insurance-specific designation.

What We Offer:

  • Competitive base salary and commission structure.
  • Unlimited earning potential.
  • Excellent growth and advancement opportunities.
  • Discretionary Time Off.
  • Generous benefits package, including health, dental, vision, 401(k), and Employee Stock Purchase Plan.


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