Equipment Service Technician

2 weeks ago

Champaign, Illinois, United States Altorfer Inc. Full time

Working Hours/Days

7:00 am – 5:00 pm Monday - Friday, with potential for Saturdays and overtime as required.

Core Responsibilities

Conduct routine maintenance, diagnostics, and repairs on customer-owned construction and aerial work platform machinery. Foster and maintain a service-oriented relationship with clients. Manage the pick-up and delivery of equipment as necessary. Address inquiries and concerns from customers. Deliver exceptional customer service to all clients. Complete service documentation and all related paperwork before and after repairs. Undertake additional related tasks as assigned.

Required Qualifications

Completion of a formal technical training program is preferred, or a minimum of 2 years of relevant work experience is required. Strong understanding of gas and diesel engines, hydraulic systems, and electrical systems. Candidates with backgrounds in Automotive and Industrial Maintenance are encouraged to apply. Proficiency in computer applications such as Microsoft Word, Excel, Access, and Outlook is essential; knowledge of DBS is a plus. Ability to compose professional business communications, including emails and documentation, is required. Must be a self-motivated individual, well-organized, and capable of thriving in a fast-paced environment. Excellent customer service skills are essential. Must be able to lift up to 75 lbs, bend, twist, and climb as needed. A valid driver's license with a clean driving record is mandatory, including no more than 2 minor violations in the past 3 years and no major violations in the past 5 years (Motor Vehicle Report will be conducted on the final candidate).

Physical Requirements/Working Conditions

This role primarily operates within the equipment shop, requiring frequent walking, bending, and lifting of up to 75 lbs. Occasionally, you may need to move or operate equipment to determine necessary maintenance. The noise level in the shop environment is typically moderate to high. Additionally, some time will be spent in an office setting, which may involve prolonged periods of sitting at a desk, answering phones, and utilizing a keyboard for communication. Flexibility to work Saturdays and overtime as needed is required. The physical demands outlined are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Why Choose Altorfer?

At Altorfer, our equipment is just the beginning. Our employees are the foundation of our success, and we value their contributions. As a third-generation, family-owned business established in 1957, we integrate our core values into our operations. Every member of our team, from technicians to administrative professionals, plays a vital role in our achievements. With over 35 locations and 1300 employees, we foster a collaborative, family-oriented culture with a strong industry reputation. We offer competitive compensation, excellent benefits, and a remarkable team environment.

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