Commercial Lines Administrative Specialist

2 weeks ago

Seattle, Washington, United States Western National Group & Umialik Insurance Full time
Position Overview

About Us:

Western National Insurance Group is a longstanding mutual insurance provider with a rich history of over 120 years in delivering property and casualty insurance solutions across various regions in the United States. We pride ourselves on fostering strong relationships, which we believe are the cornerstone of our success. Our commitment to providing friendly and effective service is central to our operations, ensuring a positive experience for all stakeholders.

Role Summary:

We are currently seeking a Commercial Lines Support Specialist I to contribute to our operations.

The selected candidate will engage in essential data management tasks related to new business entries, policy renewals, and endorsements.

Key Responsibilities:

  • Maintain precise and up-to-date records in designated systems for accessibility by relevant personnel.
  • Generate and update standard reports while demonstrating comprehension of the information.
  • Perform routine clerical tasks with attention to detail.
  • Manually assess all coverage lines, including those that are not automated or are infrequently utilized.
  • Proactively seek pertinent information and solutions from established resources.
  • Collect feedback and propose solutions for moderately complex issues.
  • Utilize knowledge to address problems of limited scope and complexity.
  • Consistently uphold our customer service standards by responding promptly, maintaining a positive demeanor, building rapport, demonstrating empathy, managing customer expectations, and ensuring resolution of issues.
  • Regularly collaborate with other internal departments and team members.
  • Engage in special projects and additional responsibilities as assigned.

Essential Qualifications:

  • Strong communication abilities.
  • Proven attention to detail.
  • Effective verbal and written communication skills.
  • High school diploma or equivalent.

Preferred Attributes:

  • Ability to adhere to established processes.
  • Strong time management skills and ability to meet deadlines.
  • Customer service orientation.
  • Proficient in utilizing various core systems, office equipment, and software applications.
  • Skills in building and maintaining relationships.

Compensation Overview:

The compensation range for this position is $27.39 per hour. The actual pay offered may vary based on the candidate's relevant knowledge, skills, credentials, and experience, as well as other factors such as the role's scope and location.

Company Culture and Benefits:

At Western National, we are committed to nurturing our employees as part of our relationship-focused philosophy. We emphasize connectivity, empowerment, and accountability, recognizing that our employees are our most valuable asset.

As a recognized employer of choice, we have received numerous accolades for our workplace wellness initiatives and have been honored as a Top Workplace for multiple consecutive years. Our Total Rewards Package for full-time employees includes:

  • Comprehensive medical insurance options, along with standard employee benefits such as dental, vision, life, and disability insurance.
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
  • 401(k) Plan with 100% matching on the first 6% of contributions.
  • Wellness programs, including access to an onsite fitness studio.
  • Generous Paid Time Off policy, including holidays, vacation, and volunteer days.
  • 100% company-paid tuition reimbursement for job-related courses and access to educational resources.
  • Paid parental leave and bonus opportunities.

We believe in promoting a healthy work-life balance through flexible work arrangements that cater to individual, departmental, and organizational needs.

Western National is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment.

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