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Client Relations Coordinator
2 months ago
At Cooper University Health Care, we are dedicated to delivering exceptional health services, and this commitment starts with our team.
Our remarkable professionals are consistently exploring clinical advancements and improving access to the latest facilities, technologies, and research methodologies.
We prioritize our employees by offering competitive salaries, a comprehensive benefits package, favorable working conditions, and opportunities for career growth through professional development.
Discover why Cooper University Health Care is recognized as the employer of choice in South Jersey.Position Overview
This role places a significant focus on delivering outstanding customer service to our patients.
You will be responsible for ensuring effective patient scheduling, maintaining positive telephone communication, and achieving customer satisfaction in alignment with the mission of Cooper University Hospital.
As the primary contact for incoming patients, you will greet, register, schedule appointments, collect point-of-service copays, and provide essential information to patients and their families utilizing the AIDET framework. The ability to stay organized, take initiative, and embody Cooper's values when interacting with both customers and colleagues is essential. Additionally, you will act as the patient's non-clinical guide during the discharge process.Experience Requirements
A minimum of 2 years of relevant experience is preferred. Familiarity with shipping and receiving, management principles, and personnel management is beneficial.
Education Requirements
A High School Diploma or equivalent is required.
