Senior Client Service Representative

1 day ago

Cherry Hill, New Jersey, United States World Insurance Associates LLC Full time
Job Title: Senior Client Service Representative

World Insurance Associates LLC is a leading insurance brokerage firm that offers a wide range of products and services to individuals and businesses. We are seeking a highly skilled and experienced Senior Client Service Representative to join our team.

Job Summary:

The Senior Client Service Representative will play a key role in delivering exceptional client service and support to our clients and their employees. This includes assisting with day-to-day service issues, tracking service activities, and communicating benefit coverage information to employees and members.

Responsibilities:
  • Assist clients with service issues, including claims, billing, eligibility, enrollment, and coverage issues.
  • Track daily service activities in our Agency Management System and related technology to document intake, status, and resolution of activity.
  • Communicate benefit coverage information to employees and members, including open enrollment options, carrier processes, and educating others on available plan options.
  • Assist in managing billing and billing reconciliation issues to support proper carrier invoicing and accurate plan enrollment.
  • Provide benefit enrollment support, including preparing materials, coordinating carrier materials, and filing updated plan information and files in client files.
  • Build strong client relationships and engage service and sales teams to address or handle escalated issues and client needs.
Requirements:
  • Minimum 2+ years' experience dealing with health and welfare plans, ideally gained in a benefit carrier service center and/or consulting/brokerage firm.
  • Strong client service orientation with a high sense of urgency to respond to client and member inquiries timely and in accordance with SLAs and key metrics.
  • Strong communications both verbally and in written form effectively and in a timely manner.
  • Self-starter with proven ability to work independently and within a team environment.
  • Strong detail orientation, with ability to apply knowledge to trouble shoot issues and solve problems.
  • Knowledge of employee benefit plan designs, carrier, and BenAdmin systems to respond to inquiries and track and document transactions and activities.
  • Excellent Microsoft Office skills, particularly in Excel and PowerPoint.
  • State Life and Health license required within 90 days of hire.
Equal Employment Opportunity:

World Insurance Associates LLC is an equal opportunity employer and celebrates and supports our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish.

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