Senior Client Service Representative
3 weeks ago
At World Insurance Associates LLC, we are seeking a highly skilled Senior Client Service Representative to join our team. This role is responsible for delivering exceptional client service and support to our clients and their employees.
Key Responsibilities:- Assist clients with day-to-day service issues and concerns, including claims, billing, eligibility, enrollment, and coverage issues.
- Track daily service activities in our Agency Management System and related technology to document intake, status, and resolution of activity.
- Assist clients in onboarding new employees and members to their benefits by enrolling them in elected plans online in BenAdmin systems or carrier portals.
- Manage billing and billing reconciliation issues to support proper carrier invoicing and accurate plan enrollment.
- Communicate benefit coverage information to employees and members, including open enrollment options, carrier processes, and educating others on available plan options.
- Provide benefit enrollment support, including preparing materials, coordinating carrier materials, and filing updated plan information and files in client files as part of document management requirements and according to workflows and assuring accuracy for compliance.
- Minimum 2+ years' experience dealing with health and welfare plans, ideally gained in a benefit carrier service center and/or consulting/brokerage firm.
- Strong client service orientation with a high sense of urgency to respond to client and member inquiries timely and in accordance with SLA's and key metrics.
- Strong communications both verbally and in written form effectively and in a timely manner.
- Self-starter with proven ability to work independently and within a team environment.
- Strong detail orientation, with ability to apply knowledge to trouble shoot issues and solve problems.
- Knowledge of employee benefit plan designs, carrier, and BenAdmin systems to respond to inquiries and track and document transactions and activities.
- Excellent Microsoft Office skills, particularly in Excel and PowerPoint.
- State Life and Health license required within 90 days of hire.
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Senior Client Service Representative
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Cherry Hill, New Jersey, United States World Insurance Associates LLC Full timeJob Title: Senior Client Service RepresentativeWorld Insurance Associates LLC is a leading insurance brokerage firm in the United States, offering top-notch products and services from major providers, combined with attentive service from local agents.About UsFounded in 2011, World Insurance has grown to become one of the fastest-growing insurance brokerage...
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