Client Service Liaison

1 week ago


Cherry Hill, New Jersey, United States ESS Full time
Client Service Representative Role

We are seeking a highly skilled and motivated Client Service Representative to join our team at ESS. As a Client Service Representative, you will be responsible for providing exceptional service and support to our partnering school districts.

Key Responsibilities:
  • Act as a liaison between school district administration and our organization
  • Direct and control the fulfillment of substitute teacher and paraprofessional assignments
  • Communicate daily with clients to facilitate positive client relations and resolution of client concerns
  • Work with our substitute automated management system
  • Update and manipulate data
  • Build a team environment
  • Compile reports for designated client contacts
Requirements:
  • Minimum of 1-year customer service experience preferred
  • Excellent oral and written communication skills
  • Ability to thrive in a fast-paced, rapidly changing environment
  • Demonstrate a high level of accuracy in data entry and excel
  • Positive attitude and ability to work well within a team environment
  • Proficiency in Microsoft Office Word and Excel
Work Schedule:

Our Client Service department is open Monday-Thursday 6:00AM-6:00PM and Friday 6:00AM-5:00PM. Full-time Shifts are available for Monday-Friday 6:00AM-2:30PM.

At ESS, we are committed to creating an environment where all employees can work to their fullest potential in a fair and welcoming space. We believe that a diverse company is more innovative and successful, and we strive to ensure that every day counts for our employees, students, and schools nationwide.


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