Client Services Associate

19 hours ago


Rockford, Illinois, United States Family Credit Management Full time
Job Opportunity at Family Credit Management

We are seeking a highly skilled and compassionate Client Services Representative to join our team at Family Credit Management. As a key member of our organization, you will play a vital role in assisting our clients with their debt management needs.

Key Responsibilities:

  • Provide exceptional written communication skills to clients through email and text, ensuring a professional and effective response at all times.
  • Work in a fast-paced environment, researching client issues and performing tasks to support the department, including taking client calls.
  • Develop a positive attitude and provide undivided attention, support, and a positive outlook to clients who are undergoing personal distress.
  • Ensure all client concerns are resolved promptly and thoroughly through exceptional follow-up.
  • Work independently while taking direction from management and utilizing computer literacy skills, including experience with Outlook and Word.

Benefits:

As a full-time employee, you will enjoy a comprehensive benefits package, including health, dental, vision, life insurance, 401(k) retirement plan, and paid vacation.

About Us:

Family Credit Management is a nationwide debt management organization dedicated to providing exceptional service to our clients. We are committed to creating a positive and supportive work environment that fosters growth and development.



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