Medical Office Coordinator

2 weeks ago

The Woodlands, United States Memorial Hermann Medical Group Full time

Job Summary

We are seeking a highly skilled and detail-oriented Medical Office Coordinator to join our team at Memorial Hermann Medical Group. As a key member of our patient access team, you will be responsible for scheduling patient appointments, collecting demographic and insurance information, and ensuring the financial integrity of our facility.

Key Responsibilities

  • Schedule patient appointments and enter required information in our computer system with a high degree of accuracy.
  • Obtain demographic, insurance, and financial information from patients or guarantors and enter it into our system.
  • Explain required forms to patients or guarantors and obtain necessary signatures.
  • Ensure medical necessity compliance by obtaining necessary data, reviewing our Compliance System, and communicating information to patients or guarantors.
  • Protect the financial integrity of our facility by collecting patient liability, establishing payment arrangements, discussing payment options, and screening for eligibility.
  • Verify insurance eligibility and benefits and ensure all notifications and authorizations are completed within required timeframes.
  • Post payments in our computer system and generate patient receipts.
  • Monitor, review, and resolve patient account issues on assigned reports.
  • Complete quality review and monitor for process improvement opportunities.
  • Function as a team leader in the department by ensuring daily processes are complete, scheduling employees, providing answers to employee questions, and assisting in employee orientation and training.
  • Communicate effectively and professionally with physicians, care management, ancillary departments, nursing units, physicians' office staff, insurance companies, patients, and their families.
  • Ensure safe care to patients, staff, and visitors by adhering to all Memorial Hermann policies, procedures, and standards.
  • Promote individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, and supporting department-based goals.
  • Demonstrate commitment to caring for every member of our community by creating compassionate and personalized experiences.

Requirements

  • Three years of experience in a hospital or medical business office setting.
  • Ability to multi-task.
  • Proficient typing/keyboarding skills.
  • Supervisory and/or leadership experience preferred.

What We Offer

As a Medical Office Coordinator at Memorial Hermann Medical Group, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional patient care and service. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.

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