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Cybersecurity Service Desk Professional

2 months ago

Minneapolis Minnesota, United States Wipfli LLP Full time
Job Summary

We are seeking a highly motivated and detail-oriented Cybersecurity Service Desk Professional to join our team at Wipfli LLP. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for hardware and software issues of low to moderate complexity.
  • Resolve issues in accordance with Service Desk Procedures and maintain accurate documentation and knowledge base.
  • Acquire and maintain knowledge of client systems and support policies and procedures.
  • Record all actions, communications, and resolutions for issues being investigated in appropriate systems.
  • Escalate hardware and software issues per Service Desk policy.
Requirements
  • Pursuing a degree in Cybersecurity, Information Systems, or Information Technology from an accredited college or university.
  • Previous role in providing positive customer service.
  • Prior computer system experience, including Windows Operating System and knowledge of Microsoft Office products.
  • Hardware maintenance and repair skills desired.
  • Ability to plan, prioritize, and organize work effectively.
  • Ability to balance multiple projects simultaneously.
  • Ability to work under pressure and meet deadlines.
  • Ability to analyze data and recommend solutions.
  • Ability to observe, think critically, and demonstrate a rational thought process and linear thinking.
  • Ability to know when to escalate or seek guidance on an issue or roadblock.
  • Ability to obtain certifications or work towards appropriate certifications.
  • Proven written and verbal skills are essential for this position.
  • Proficient in Word, Excel, and Outlook.
Equal Opportunity Employer

Wipfli LLP is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other characteristics protected by federal, state, or local laws.