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Operations Manager
2 months ago
We are seeking a highly skilled and experienced Operations Manager to join our team at Punch Bowl Social. As a key member of our management team, you will be responsible for overseeing the execution of all brand standards, leading operations crew during scheduled shifts, and communicating professionally with all departments in the venue.
Key Responsibilities- Oversee the proper execution of all brand standards, ensuring a consistent and exceptional customer experience.
- Train and develop team members to provide exceptional service and support.
- Manage and lead operations crew during scheduled shifts, ensuring seamless execution of daily operations.
- Communicate effectively with all departments, including BOH and FOH, to ensure timely and accurate execution of customer experiences.
- Utilize data and resources to understand and report on store performance, identifying areas for improvement.
- Maintain accountability for all in-house checks and cash balancing, adhering to corporate policy.
- Apply inventory and cost control standards on a weekly basis, ensuring optimal resource allocation.
- Three years of experience in a high-volume, fast-paced environment.
- Ability to work a schedule consistent with restaurant/bar volume.
- Excellent verbal and written communication skills, along with math aptitude.
- Ability to stand and exert fast-paced mobility for periods up to four hours in length.
- Good sense of balance, ability to bend and kneel, and ability to lift products weighing up to 50 pounds.
- Must be 21 years old or older.
- Competitive salary range of $57,000 - $65,000 per year.
- Benefit package, including medical, dental, and vision insurance, health savings account option, and flexible spending accounts.
- Employee assistance program, company-provided short-term and long-term disability insurance, and paid time off.
- Voluntary benefits, including LifeLock protection, pet insurance, and accident and critical illness offerings.
- Opportunities for growth and advancement, referral bonus program, and discounts on food, beverage, and activities.