Customer Service Representative Heating Industry

5 days ago


Grand Rapids, Michigan, United States ETNA Supply Full time
Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at ETNA Supply. As a key member of our customer service team, you will be responsible for providing exceptional service to our valued customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Customer Service: Provide friendly and helpful customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Order Processing: Process customer orders, including receiving and processing orders for products, and preparing and posting work orders and projects as required.
  • Communication: Communicate effectively with customers, sales representatives, and vendors through phone, email, and other means.
  • Inventory Management: Assist in maintaining inventory control, monitoring the flow of materials, and preparing reports as needed.
  • Training and Development: Train others on departmental material applications and limitations, and stay up-to-date on products and product features.
Requirements:
  • Education: High school diploma or equivalent, or one year of related experience and training, or equivalent combination of experience and education.
  • Skills: Effective communication, interpersonal, customer service, negotiation, and stress management skills, working knowledge of Microsoft Office products and Eclipse, and ability to accurately add, subtract, multiply, and divide with or without using a calculator.
  • Physical Demands: Frequently required to sit, talk, and hear, regularly required to walk and stand, reach, grasp, and handle, occasionally required to lift and/or move up to 25 pounds, and must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner.
Working Conditions:

The work environment is primarily indoors, with a moderate noise level. The successful candidate must be able to pass a substance abuse screening.



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