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Medical Assistant
2 months ago
We are seeking a highly skilled Medical Assistant - Health Information Coordinator to join our team at Guidehealth. As a Medical Assistant - Health Information Coordinator, you will play a critical role in ensuring the accuracy, security, and accessibility of patient health records.
Key Responsibilities- Coordinate Patient Care: Work in conjunction with Healthguides and RN Case Managers to coordinate care and provide comprehensive support to patients.
- Manage Patient Records: Obtain and review patient medical records from various sources, ensuring accuracy and completeness before uploading into the EHR system.
- Assist with Scheduling: Contact patients to assist with scheduling appointments, including follow-up visits, diagnostic tests, and specialty consultations.
- Provide Coverage: Provide coverage for Healthguides as needed, functioning independently while being a highly collaborative team member.
- Communicate Effectively: Utilize effective communication modalities to engage high-risk patients, accurately documenting patients' medical history and issues in the electronic health record (EHR).
- Understand Referral Process: Understand the referral and prior authorization process, escalating medical issues to the Health Guide Registered Nurse, Primary Care Physician, or Guidehealth leadership as needed.
- Build Relationships: Continuously build a trusting, professional relationship with assigned medical practices and within the Guidehealth organization.
- Meet Performance Indicators: Implement and meet assigned Key Performance Indicators to produce positive patient health outcomes while decreasing medical spend.
- Certified or Registered Medical Assistant: Possess a certification or registration as a Medical Assistant.
- Patient Coordination Experience: Have a passion for patient coordination and serving individuals with complex medical and social needs.
- Communication Skills: Possess exceptional conversational skills and the ability to precisely document patient interviews in real-time using software.
- Medical Terminology: Have experience and understanding of medical terminology and the function of a primary care physician's practice.
- Electronic Health Records: Be familiar with documentation within electronic health records (EHRs), care management analytics databases, and various software programs.
- Attention to Detail: Possess the ability to balance competing priorities while remaining detail-oriented and focused.
- Remote Work Experience: Have demonstrated ability to work successfully in a remote work environment.
Guidehealth is a fully remote company that provides comprehensive medical, dental, and vision plans to its employees. We offer a 401(k) plan with a 3% employer match, life and disability insurance, and a flexible time off policy. We are committed to equal opportunity employment and diversity, inclusion, and belonging.
