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Call Center Analyst

2 months ago

Albany, New York, United States American Cybersystems Full time
Job Title: Call Center Analyst

We are seeking a highly skilled Call Center Analyst to join our team. As a Call Center Analyst, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Call providers to verify their current contact information and update as needed
  • Engage with providers and their staff to capture issues with their plan
  • Communicate issues to the Vice President for further escalation
  • Perform other tasks as assigned by the VP or other team management
Requirements:
  • High School graduation or equivalent
  • Prior experience in customer services or call center environment
  • Bilingual Spanish
  • Ability to pass a drug and background screening
Benefits:
  • Competitive hourly rate of $25-$26
  • Medical, dental, and vision insurance
  • 401(k) and HSA/FSA options
  • Life insurance and pet insurance
  • Short-term and long-term disability coverage
  • Accident and critical illness coverage
  • Pre-paid legal and ID theft protection
  • Sick time and paid leaves
  • Employee Assistance Program (EAP)
About Innova Solutions:

Innova Solutions is a leading provider of technology and business transformation solutions. We have a global presence with delivery centers across North America, Asia, and Europe. Our team is dedicated to delivering exceptional results for our clients.

We are an equal opportunity employer and prohibit any kind of unlawful discrimination and harassment. If you are an individual with a disability and need reasonable accommodation to assist with your job search or application for employment, please contact us at or.