NOC Analyst Position

4 weeks ago

Albany, New York, United States ANS Advanced Network Services Full time
Job Summary

The Network Operation Center (NOC) Analyst is a critical member of the Monitoring and Maintenance Program at ANS Advanced Network Services. This program is part of a national initiative covering legacy, 4G, and 5G networks with major carrier clients and private customers. The NOC Analyst is responsible for monitoring and troubleshooting the production network to ensure high customer satisfaction.

Responsibilities

Manage a high volume of tickets on a day-to-day basis.
Work with current and future monitoring tools, multiple telecommunications systems, and various clients and facilities to support day-to-day operations.
Maintain an understanding of Service Level Agreements (SLA) and create and update internal service request tickets, trouble tickets, or documentation.
Produce quality work as part of a team or independently, assessing the impact to the network/service and customers, and escalating appropriately.
Ensure details and information are provided to the fix agent, supporting fix agent efficiency, safe restoration, and work practices, and compliance with all company specifications.

Requirements

Preferred skills include communication, problem-solving, organization, and detail recognition skills, with attention to detail and process-oriented work.
Intermediate level knowledge of Microsoft Office, cloud-based tools, and spreadsheets (Smartsheets a plus).
Assertive, self-starter, and resourceful with limited direction, maintaining composure in a rapidly changing environment.
Willingness to learn with exceptional communication skills, exceptional problem-solving, and deduction.
Degree in technology, engineering, or similar preferred, with equivalent combination of education and/or general work experience. Telecom experience preferred.

Work Environment & Physical Demands

This position is a work-from-home position with the possibility of some travel to service areas to support contracts and initiatives. The employee will be sitting/standing in front of a computer for most of the day, with the ability to work from home with a dedicated working space. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to communicate with customers and co-workers in a clear and straightforward manner. The employee may need to stand, walk, stoop, kneel, crouch, or crawl for certain periods of time, and may service network equipment and position themselves to access network equipment in small remote cabinets, vaults, and buildings with limited space to work. The employee must be able to carry, move, push, pull, install, and/or remove tools and equipment weighing 20 to 50 pounds (and potentially 50 to 100 pounds). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The employee must occasionally be able to remain in a stationary position for extended periods of time and operate a computer and other office equipment.

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