Senior Benefits Operations Analyst

4 weeks ago

Albany, New York, United States Aspen Dental Full time

The Aspen Group (TAG) is a leading retail healthcare business support organization in the U.S., supporting 15,000 healthcare professionals and team members at over 1,000 health and wellness offices across 46 states. Our team is united by a single purpose: to prove that healthcare can be better and smarter for everyone.

We provide a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools, and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

The Senior Benefits Operations Analyst plays a critical role in overseeing and managing the company's benefits programs, providing advanced analytical support, and ensuring compliance with regulatory requirements. This role requires a deep understanding of benefits operations, advanced data analysis skills, and the ability to lead projects and mentor junior team members.

Key Responsibilities:

  • Provide leadership, guidance, and mentorship to junior analysts and team members, fostering professional growth and enhancing team performance.
  • Spearhead complex benefits-related projects, including open enrollment planning, system integrations, and process audits, ensuring timely delivery and adherence to project scope.
  • Identify, recommend, and implement process improvements in benefits administration workflows, driving efficiency, minimizing errors, and enhancing the employee experience.
  • Conduct in-depth analysis of datasets related to benefits enrollment, cost, utilization, and compliance, delivering actionable insights to leadership for data-driven decision-making.
  • Ensure compliance with federal, state, and local regulations (e.g., ACA, HIPAA, COBRA) and oversee the preparation of 5500 filings and other regulatory reports.
  • Collaborate with external vendors, such as insurance carriers and retirement plan administrators, to resolve escalated issues and negotiate service-level agreements.
  • Oversee the administration of the company's benefits programs, including health insurance, retirement plans, wellness initiatives, and leave programs, ensuring smooth operation and employee satisfaction.
  • Partner with HR, Payroll, and other departments to ensure seamless integration of benefits programs and maintain accurate data flow across systems.
  • Draft, review, and manage employee communications related to benefits changes, open enrollment, and regulatory compliance updates, ensuring clarity and effectiveness in messaging.

Requirements:

  • Bachelor's degree in human resources, Business Administration, or a related field.
  • 3+ years of experience in benefits operations or a related field, with at least 1 year in a senior or lead role preferred.
  • Advanced proficiency in Excel for data analysis and reporting, and experience with HRIS systems, especially Workday.
  • Strong understanding of benefits regulations, including ACA, HIPAA, and COBRA, as well as plan administration and vendor management.
  • Proven project management capabilities, with a track record of successfully leading complex initiatives.
  • Exceptional attention to detail, with the ability to manage multiple tasks and deadlines effectively.
  • Excellent written and verbal communication skills, with experience presenting to senior leadership.

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